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PREMITEL CBX — CLOUD BUSINESS EXCHANGE
QUALITY AND COST LEADERSHIP THROUGH INNOVATION
Cloud PBX Delivered.
All the Cloud PBX features your office-based, remote-working, and/or mobile teams need to serve customers more efficiently, while not ruining your business’ bottom-line.
Premitel Cloud Business Exchange Features
Start small and later add more advanced premium features as your business needs grow, or select the advanced cloud PBX features you know you need at the outset. Either way, always get the cloud business phone features that perfectly fit your business needs at the time — at a fraction of the cost that other vendors charge.
Numbers & Extensions
Unlimited Free User Extensions
Unlimited free user extensions is a unique feature of Premitel’s Cloud Business Exchange. Choose as many as your business needs! Avoid feature (and subscription cost) bloat caused by a per-extension pricing model.
Free Inbound DID Number
Premitel’s base business phone solution includes a free inbound phone number, which can be your existing number that is ported, an existing Premitel number, or newly assigned from Premitel’s number ranges.
More DID Numbers
Additional DIDs are available as a premium service for use in a number of specific scenarios, like attribution for marketing campaigns, providing directly routable extensions to certain employees, and much more.
Number Porting
Our Premitel agents know their way around the hurdles in the porting process and can get a successful number port completed within 3 to 4 weeks, as opposed to Telkom’s 90-day online cancellation process.
Inbound Call Routing Features
Operator Extension
Premitel’s base Cloud Business Exchange product includes a free operator extension connected to your also free main inbound DID number. Additional operator extensions are available as a premium feature, if needed.
Additional Operators
A typical use case for deploying additional operator extensions is where departments require their own inbound numbers and switchboard operators. Options range from 5 to 20 concurrent calls. Additional DID included.
Automated Attendants
Auto attendants – aka AVR, phone tree, or virtual receptionist – route incoming calls to the required extension or queue. It has a day / night mode and can be multi-level. Call concurrency options range from 6 to 100+
Direct Hunt Groups
Routes inbound calls directly to a group of extensions, speeding up response times. This unique Premitel feature can follow a number of set ringing strategies to distribute calls. Select call concurrency from 6 to 100+
Automated Call Queues – Coming soon!
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Internal Call Handling Features
Ring Strategies
Set extensions to only ring, forward, or go to voicemail – or set any combination of the above. System administrators can set the ring time before a call switches to the next option through Premitel’s easy-to-use ClientZone.
Call Forward
Set a destination to forward your calls to when you are unable to take the call, e.g. forward to your cell phone if you are away from your desk. Turn pre-set values on or off. Configure on the fly with our user-friendly ClientZone.
Call Transfer
Call transfer is a base system feature allowing you to take a call and then send it to a different internal extension, operator. hunt group, call queue, or AVR. Set-up and maintain with self-service using Premitel’s ClientZone.
Call Waiting
Call waiting allows a user extension to receive a second incoming call while busy with the current call. The user will hear a discreet ‘beep’ sound to alert them that they have another call ‘waiting’.
Music On Hold
Music on hold is used when a call is transferred or placed on hold, and the caller will hear the music while holding for their call to be answered. System administrators can set this using the self-service ClientZone portal.
Voicemail
With voicemail enabled you may set your extension to send calls to a voice mailbox if you are unable to take the call. Voicemail is set-up and maintained through the self-service using Premitel’s self-service ClientZone.
Hunt Ring Groups
Hunt Groups are configurable with different ring strategies that can be configured to ring 1) Set sequential order, 2) Simultaneous on all group extensions, 3) Randomly, or 4) Least-used strategy (for Round Robin).
Call Pickup Groups
Pickup Groups are extensions programmed such that other users in the group can pick up a call at an unattended extension using a short code, without leaving their desks. Set-up and maintained in ClientZone.
Abbreviated Dialing
Also known as speed dials or shortcodes. Abbreviated dialing is a 4-digits number set-up on your phone system to make frequently called numbers easier to dial. Set-up and maintenance is self-service using the ClientZone.
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Telecoms Management Features
Self-service ClientZone
Manage your Cloud PBX in a user-friendly self-service portal. Set inbound call options, re-assign DIDs, call forwarding, call barring, spending plans, self-service onboarding, interactive training, and much more.
Phone Cost Accounting
Manage Actual vs. Budget telecoms spend for Extensions, SIM cards, and Data connections within a 3-level org structure – typically used for depts, branches, and business units (or accounting entities). Export data to financial systems.
Real-time Call Records
Real-time call detail records (CDRs) – incl. billing data – become available on the ClientZone immediately after a call has been completed. Sort and/or filter CDR data by various parameters, and export to CSV for further analysis.
Call Splitting
Call splitting allows registration of multiple devices on a single extension. When the extension is called, all the devices will ring simultaneously. Configure on the fly using Premitel’s user-friendly ClientZone portal.
Cloud Call Recording – Coming soon!
Call recordings are attached to CDRs, with a tagging and categorisation feature to quickly and effortlessly retrieve relevant recordings. Recordings are stored securely in a world-class Teraco datacentre.
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Security & Fraud Prevention Features
Encryption & Security
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Active Fraud Prevention
Fraud prevention involves only allowing devices to register for service from trusted geographic IP ranges. We also implement other features like call barring to high-risk destinations and daily spend limits.
Daily Spend Plans/Limits
Daily plans/limits allow setting max daily spending levels to prevent the system from authorising any calls when it is reached. This reduces the likelihood of unauthorised or malicious use of your phones.
Extension Pin Codes
Pin Codes – Secure your extensions against unauthorised usage or abuse. WHAT MORE VALUABLE INFORMATION CAN WE ADD HERE ABOUT PIN CODES TO FILL THE AVAILABLE SPACE HERE?
Save BIG on your business’ total telephony bill!
Step 1: Register your interest
Step 2: Select the Cloud PBX features your business needs. Receive an emailed quote.
Step 3: Verify the quality of your existing network, or procure a new service if needed.
Step 4: Complete statutory processes, and sign contract needed to provision a service.
Completed online, or offline via phone and/or email. Our back-office processes might be automated, but we still have real humans you can reach out to whenever needed.
Premitel is trusted by forward-thinking companies of all shapes and sizes for their business phone needs
