Premitel | Cloud PBX Service Provider Alternatives - Features

Innovative, reliable, and scalable Cloud Pbx architecture with a flexible phone solution your business can trust.

Premitel is the smart choice when selecting your ***next-generation* *business phone solution***, offering the lowest startup and running costs compared to any other Cloud-hosted Pbx vendor.

The pandemic’s economic impact on business – our customers’ and our own – has been devastating. Premitel’s response was to innovate by investing in our customers’ experience of quality, service, and value using modern cloud technologies. The result is a fully reimagined product that is flexible and scalable to the extreme, adding revolutionary utility value, and importantly, radically shifting the industry pricing model towards less cost and more value for our customers as a whole – all while quality and reliability remain sacrosanct.

Premitel Cloud Business Exchange is the Cloud PBX Architecture Reimagined

How Premitel’s reimagined Cloud PBX architecture gives you extreme flexibility and scalability, while saving you

Initial Costs, Recurring Fees, Call Usage Charges, and Total Operating Cost

Setup: Premitel’s setup fee is R0.00! But how is that sustainable, you may ask? We invested in technology to automate service provisioning and provide self-service onboarding. This means our cost-to-serve is less than our competitors, and hence we don’t charge a setup fee. The industry avg setup fee for a 6 ext. phone system is R1,800 with R3,600 being the highest in our sample (n=10).

Having said this, we can assure you there is a real human behind every process, always just a call away in case you need to consult an expert.

Subscription: Premitel’s functional entry-level phone system is forever free, while you pay only for the premium features you really need. Most Cloud PBX service providers charge per extension, whereas Premitel offers unlimited free user extensions. Local Cloud PBX industry avg cost/extension is R85 / mo.

Usage: Premitel’s call rates are more than 50% less than Telkom and on average 25% less than local Cloud PBX voice service providers (n=10).

Operating Cost: Setup (discounted over 12 months) + Subscription + Usage

Lowest Cloud PBX Call Rates in SA

Landlines: R0.28 / min

Cell phones: From R0.55 / min

International: From R0.13 / min
* International destinations’ in-country network interconnect fees are highly variable, making it impossible to provide accurate international call rate estimates

Premitel Onnet: R0.10 / min

Billing & Payment

Call Usage: No connection fee | No min charge | No increments, just true per-second billing | Premitel’s infrastructure is built on PortaOne, a best-in-class telco switching and billing platform

Agreement: Month-to-month

Pay Type: Pre-paid, or Post-paid

Pay Method: Debit Order, or EFT

COMPARE INDUSTRY PRICING FOR YOUR USE CASE

Includes Comparative Pricing, Buyers’ Guide, and Evaluation Template.

GET YOUR FREE CLOUD PBX

Numbers, Extensions, Apps & Phones

Unltd Free Extensions

Unlimited free user extensions is a unique feature of Premitel’s Cloud Business Exchange. Choose as many as your business needs! Avoid feature (and subscription cost) bloat caused by a per-extension pricing model.

R0.00 / mo each

Free Inbound DID Number

Premitel’s base business phone solution includes a free inbound phone number, which can be your existing number that is ported, an existing Premitel number, or newly assigned from Premitel’s number ranges.

R0.00 / mo each

More DID Numbers

Additional DIDs are available as a premium service for use in a number of specific scenarios, like attribution for marketing campaigns, providing directly routable extensions to certain employees, and much more.

Only R25.00 / mo each

Number Porting

Our Premitel agents know their way around the hurdles in the porting process and can get a successful number port completed within 3 to 4 weeks, as opposed to Telkom’s 90-day online cancellation process.

R275.00 once-off fee

Softphone Applications

Premitel endorses the best-in-class Zoiper softphone app for your business. Zoiper’s softphone apps are cross-platform with native code running on Android, iPhone, Windows, Linux, and Mac devices.

Find out more

Desktop Phones

Premitel offers several types of reception operator, executive, normal desktop, DECT cordless, and conference-style IP phones. We also stock a variety of refurbished VoIP phones to choose from.

Request pricing

Inbound Call Routing Features

Operator Extension

Premitel’s base Cloud Business Exchange product includes a free operator extension connected to your also free main inbound DID number. Additional operator extensions are available as a premium feature, if needed.

R0.00 / mo

Additional Operators

A typical use case for deploying additional operator extensions is where departments require their own inbound numbers and switchboard operators. Options range from 5 to 20 concurrent calls. Additional DID included.

From R30.00 / mo each

Automated Attendants

Auto attendants – aka AVR, phone tree, or virtual receptionist – route incoming calls to the required extension or queue. It has a day / night mode and can be multi-level. Call concurrency options range from 6 to 100+

From R60.00 / mo each

Direct Hunt Groups

Routes inbound calls directly to a group of extensions, speeding up response times. This unique Premitel feature can follow a number of set ringing strategies to distribute calls. Select call concurrency from 6 to 100+

From R60.00 / mo each

Automated Call Queues

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Coming soon!

MS Teams Integration

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Coming soon!

Internal Call Handling Features

Ring Strategies

Set extensions to only ring, forward, or go to voicemail – or set any combination of the above. System administrators can set the ring time before a call switches to the next option through Premitel’s easy-to-use ClientZone.

R0.00 / mo

Abbreviated Dialing

Also known as speed dials or shortcodes. Abbreviated dialing is a 4-digits number set-up on your phone system to make frequently called numbers easier to dial. Set-up and maintenance is self-service using the ClientZone.

R0.00 / mo

Call Forward

Set a destination to forward your calls to when you are unable to take the call, e.g. forward to your cell phone if you are away from your desk. Turn pre-set values on or off. Configure on the fly with our user-friendly ClientZone.

R0.00 / mo

Call Transfer

Call transfer is a base system feature allowing you to take a call and then send it to a different internal extension, operator. hunt group, call queue, or AVR. Set-up and maintain with self-service using Premitel’s ClientZone.

R0.00 / mo

Call Waiting

Call waiting allows a user extension to receive a second incoming call while busy with the current call. The user will hear a discreet ‘beep’ sound to alert them that they have another call ‘waiting’.

R0.00 / mo

Music On Hold

Music on hold is used when a call is transferred or placed on hold, and the caller will hear the music while holding for their call to be answered. System administrators can set this using the self-service ClientZone portal.

R0.00 / mo

Voicemail

With voicemail enabled you may set your extension to send calls to a voice mailbox if you are unable to take the call. Voicemail is set-up and maintained through the self-service using Premitel’s self-service ClientZone.

R0.00 / mo

Hunt Ring Groups

Hunt Groups are configurable with different ring strategies that can be configured to ring 1) Set sequential order, 2) Simultaneous on all group extensions, 3) Randomly, or 4) Least-used strategy (for Round Robin).

Only R35.00 / mo each

Call Pickup Groups

Pickup Groups are extensions programmed such that other users in the group can pick up a call at an unattended extension using a short code, without leaving their desks. Set-up and maintained in ClientZone.

Only R35.00 / mo each

FaxMail

Coming soon!

Hubspot CRM Integration

Coming soon!

Custom CRM Integration

Coming soon!

Telecoms Management Features

Self-service ClientZone

Manage your Cloud PBX in a user-friendly self-service portal. Set inbound call options, re-assign DIDs, call forwarding, call barring, spending plans, self-service onboarding, interactive training, and much more.

R0.00 / mo

Real-time Call Records

Real-time call detail records (CDRs) become available on the ClientZone immediately after a call has been completed. WHAT ABOUT FILTERS, REPORTS, OTHER ASPECTS OF CDRs WE CAN LIST HERE?

R0.00 / mo

Call Splitting

Call splitting allows registration of multiple devices on a single extension. When the extension is called, all the devices will ring simultaneously. Configure on the fly using Premitel’s user-friendly ClientZone portal.

R0.00 / mo

Phone Cost Accounting

Manage Actual vs. Budget telecoms spend for Extensions, SIM cards, and Data connections within a 3-level org structure – typically used for depts, branches, and business units. Query/export data for your financial system.

Only R40.00 / mo

Cloud Call Recording

Call recordings are kept on a secure server hosted in a world-class Teraco datacentre. WHAT MORE VALUABLE INFORMATION CAN WE ADD HERE ABOUT CALL RECORDING TO FILL THE AVAILABLE SPACE HERE?

Only R10.00 / mo
Plus R0.08 / hr of storage / mo

Business Hierarchy

Was the purpose of “Office hierarchy and sites” product (as defined in the current version of Premitel Cloud PBX concept and process document) to spin off this functionality from the current TMS system?

Coming soon!

Call Screening

Coming soon!

Security & Fraud Prevention

Encryption & Security

R0.00 / mo

Inline Fraud Prevention

Fraud prevention involves only allowing devices to register for service from trusted geographic IP ranges. We also implement other features like call barring to high-risk destinations and daily spend limits.

R0.00 / mo

Daily Spend Plans/Limits

Daily plans/limits allow setting max daily spending levels to prevent the system from authorising any calls when it is reached. This reduces the likelihood of unauthorised or malicious use of your phones.

R0.00 / mo

Extension Pin Codes

Pin Codes – Secure your extensions against unauthorised usage or abuse.WHAT MORE VALUABLE INFORMATION CAN WE ADD HERE ABOUT PIN CODES TO FILL THE AVAILABLE SPACE HERE?

Only R90.00 / mo